Terms of Service and FAQ
If there is an issue with your order we will be happy to work with you to come to a solution! Please refer to our terms and conditions to see if the issue falls into our allowable range. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may email us email@example.com with your pictures and comments.
All returns are handled on a case by case basis. In most cases, we do not cover the shipping cost of a returned item. Returns must be received within 30 days.
1. When are items not refundable?
Orders are NOT refundable for reasons including the following
a. The wrong pr
2. What is the estimated turn around time for products?
Orders are processed between Monday and Friday. Orders will be processed within 1- 3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
3. How do I return my item?
If you wish to return an item and it’s damaged, please contact us within 15 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.